Charlesworth Consultants are able to offer a full range of operational, sales and customer service audits

 

Why audit your business:

Almost all successful business implement some form of internal or external auditing process.  There are many reasons why audits play a part in driving success:

  • They identify any challenges or drop in standards that may have crept in over the previous period
  • They ensure a business runs to the agreed guidelines set out by its management/owners
  • They ensure a business is compliant with the range of guidelines and legal expectation required by a leisure business
  • They allow the management to manage the club to an agreed criteria which can be monitored and judged
  • Comparisons between business units can be made based on a legitimate scoring system
  • Identifies need for change 

 

We can provide audits that cover the full scale of your business. We can arrange to carry out these audits in person or provide the resources to complete internally.  These audits can be adapted based on your business model and requirements.  Our audits cover:

 

   Full operational Audit: this is split into club areas and covers all cleanliness, maintenance, marketing, Standard Operating Procedures & Processes (as defined by your business), Service standards, staff training these area include: 

  • Reception and arrival area
  • Gym including the induction process and follow-up
  • Studio
  • Pool and wet facilities
  • Sales and membership
  • Health & Safety
  • Staff interviews
  • Sunbed rooms
  • Changing rooms
  • Plant rooms and storage area's
  • Signage
  • Food and beverage facilities
  • Outside facilities including tennis courts, running tracks etc
  • Parking facilities
  • Sales and marketing process
  • Operational checks and reporting tools
  • Business review documentation

Once completed we will provide a detailed copy of our findings along with a range of recommendations. We can also arrange to work with you to provide detailed solutions to any of your challenges. 

If you currently don't have a review process in place, we will work with you to create a bespoke audit based on your club, its facilities and your brand style. We will use our knowledge to ensure all the relevant areas are covered but ensure that we always work with your brand standards.

 

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